Chapter 5: Strengthening operations with payments
63% of hospitality businesses in the UAE say fragmented payment systems are inefficient and time-consuming
From inefficient reconciliation and security risks, to the complexity of managing multiple vendors, fragmented payment systems create many operational challenges for hospitality businesses. To combat this, businesses are prioritizing unified, technology-driven payment solutions that streamline processes across the guest journey. By integrating payments with other systems, businesses can reduce manual work, improve security, and be more flexible.
Finding 01
Payment fragmentation is slowing hotels down
As hospitality businesses grow across channels and borders, many are feeling the strain of fragmented payment systems. They’re also struggling with the complexity that comes with managing multiple vendors, leading to high cross-border fees, delayed refunds, and time-consuming admin. And, since most businesses don’t have a dedicated payments team, the burden sits with other departments.
Finding 02
Technology is essential to reduce complexity
Operational efficiency is a top priority. Streamlining guest journeys across booking, payment, and check-out won’t just improve customer experiences; it will also ease pressure on resources. By adopting integrated solutions that connect payments with other financial workflows, businesses can cut down on inefficiencies and focus on their guests.
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